The following Terms and Conditions apply to all transactions on the MakeUp.uk.com web site, please scroll through this section, read them carefully and print a copy for future reference.
Easter 2014 Opening Times: Please note our warehouse will be closed on Friday 18th and Monday 21st April. All orders placed during this period will be despatched from Tuesday 22nd April.
The packing and delivery services we offer are as follows:
Standard UK (4-7 working days) @ £2.95 per order (including the Isle of Man and The Scottish Islands), Northern Ireland, and British Forces Post Office addresses. Orders are despatched on either the same or next working day and delivered within 4-7 working days of despatch.
Free Delivery - As per Standard UK, but free for all product orders over £20.00 (including the Isle of Man and The Scottish Islands), Northern Ireland, and British Forces Post Office addresses.
Express UK (1-3 working days) @ £3.95 per order. (including the Isle of Man and The Scottish Islands), Northern Ireland, and British Forces Post Office addresses. Orders are despatched on either the same or next working day and delivered within 1-3 working days of despatch.
Worldwide Delivery - All orders outside the UK are subject to a £5.95 (Europe), £8.95 (Rest of the World) delivery charge. Please note that due to insurance restrictions we are unable to supply our products to the USA and Canada. This covers packaging materials and Royal Mail Airmail delivery.
Please note that additional delivery charges will apply for International trade orders.
Please ensure that you select the correct shipping method for your country on the Shopping Basket page.
Additional taxes and customs charges are the responsibility of the customer. Customs and import duties are the responsibility of the customer. These charges vary and are charged when your package reaches its destination country. We recommend that customers contact their local customs office for details on how these charges are assessed and applied. Packages that are returned due to unpaid duties and customs will be charged an additional shipping fee.
Please note that our free standard delivery offer is not applicable to international orders.
Please note that as of 14th January 2013, due to new prohibitions and restrictions enforced by Royal Mail, we can only send a maximum of 4 bottles of nail polish per order to UK addresses.
Also, to comply with the International Civil Aviation Organisation's Technical Instructions for the Safe Transport of Dangerous Goods by Air, Royal Mail will enforce the existing regulations which prohibit dangerous goods from international services, and in accordance with these regulations we are unable to despatch nail polish outside of the UK.
Pricing & Availability
All product prices are in £ sterling including VAT at the current UK rate and exclusive of delivery. We reserve the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).
Images and colour
Product images are taken from the actual products, however the colour charts featured in our store should be taken as a guide only. Shades are matched as closely as possible but, differences will occur depending upon the type and settings of your monitor or between different monitors. Please note that as colour discrepancies can occur between the product and your monitor this cannot be deemed as a fault.
Your order will only be processed if acceptance of these terms and conditions is indicated by ticking our acceptance box prior to sale. You are therefore deemed to have accepted them and abide by them. Orders placed by post will be deemed to have accepted our terms and conditions also. Placing an order represents an offer to purchase the products indicated by you and is not binding on us until the order is accepted and despatched by us. If a product shown on the website is unavailable, incorrectly priced or incorrectly described, we shall not be obliged to sell you that product. We shall not be obliged to complete your order if we cannot verify your payment card details. We will confirm we have received your order by sending an automatically generated email. You will also receive a confirmation of your payment from PayPal which should be retained until your order is complete.
Payment can be made using Visa, Mastercard, Delta, American Express or Switch. Payment will be debited to your account before despatch of your purchase.
PayPal – Data Security and Encryption
The security of your information, transactions, and money is the core of our business and our top priority at PayPal.
PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.
Non Receipt of Order
Delivery times do vary and depend on the postal service to the destination. The best option would be to check with your local post office as sometimes notice of attempted delivery may have been misplaced. Please also check with neighbours to see if your parcel has been left with them. An item is not classified as 'lost' by Royal Mail until it has been missing for 15 working days in the UK, 20 working days to Europe and 25 working days for the rest of the world. If you still haven't received them after this time period, please contact us. All non delivered orders must be informed within 30 days, after which time mistakes cannot be rectified.
Cancellation of Orders & Returns
Except at the busiest time of the year, e.g. Christmas, orders are normally despatched to you within 2 working days of receipt by us. If you wish to cancel BEFORE we have sent goods, you must do so by phone and confirm by email at the same time. If your order has not been sent, it will be cancelled and there will be no charge whatsoever.
If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply:-
When you receive your order, as per the EU Distance Selling Directive, you have a 'cooling off period' of 7 days to return the ordered products if you have changed your mind and wish to cancel. The goods must be returned unused, unopened and in the same condition as they were originally despatched from MakeUp.uk.com. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us
You must contact us by phone to confirm which items are being returned. You will be requested to return the goods by second class post and will be required to pay the cost of returning the goods. There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return. Refunds will be made to the original charged account within 14 days of receipt of the returned goods, less the delivery costs. The parcel and its contents are your responsibility until they reach us and we strongly recommend that you obtain Proof of Postage, as you will need this to make a claim should your parcel be lost.
If a product has been damaged in transit or is faulty, please contact us on 0121 288 1006 within 3 working days of order receipt to arrange a replacement or a refund and return of the faulty item by second class post. In such cases we will refund the postage cost of returning the item and any replacement will be sent with no further P&P charge. Claims made after this time cannot be upheld.
These conditions do not affect your statutory rights.
It is always helpful to know why you have changed your mind and cancelled an order.
We will not and do not supply any of your details to any third party at all. We are registered under the Data Protection Act 1984 (Registration Number Z9606551). The privacy of your personal information is very important to us. From time to time we may send you e-mail notifications of New arrivals or promotions from MakeUp.uk.com. In all e-mails you will be given the option to be removed from our mailing list, which will mean removal of your details from our mailing list. You will not be sent future correspondence unless you request to be added to our mailing list at a later date. MakeUp.uk.com will not pass on any of your details to third parties unless required to do so as part of the order verification process or if required to do so by UK governing law.
As a statement these Terms and Conditions do not affect your statutory rights as a consumer.
Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.
MakeUp.uk.com (C/O ProvenLook)
PO Box 10135
Tel - 0121 288 1006